Policies

• We are not responsible for spoilage, as we prepare all dishes fresh every morning and follow all food safe handling criteria right to your door. We recommend keeping meals no more than 4 days without freezing.
• We take every precaution to triple check orders but due to the expansion in business and new employee, errors may occur. Please notify us within 24 hours of any errors for your order to be replaced the following delivery day or we will deduct the full amount from the order, with return of the food.
• In case of a major error in the macro measurements, it will be fixed immediately.
• We will not provide refunds for orders that have been prepaid, without 24 hours notice of cancellation.

• If delivery time is arranged, we ask that you are home at the scheduled time or leave a cooler in a secure area.
• We need to be notified before 5pm weekdays and 24 hours before weekend deliveries if there is a change of address for delivery.
• If client is not at drop point at agreed time, food will be taken back to the kitchen and kept refrigerated for 24 hours only. There will be no refund on delivery fee.
• The delivery charge is $8 per delivery.
• See delivery schedule for times and dates

We ask that you please understand we are trying to run this business
as smoothly as possible to keep our food fresh, keep cost as low as
possible, and maintain great standards for our clients.